FAQ

Our webshop offers three shipping methods: Eco Delivery, Standard Delivery, and Prio Delivery. Eco Delivery takes about 5 to 7 business days, Standard Delivery takes 1 to 5 business days, and Prio Delivery is the fastest, with delivery in 1 to 3 business days. Choose the option that best suits your needs during the checkout process.

To estimate the delivery time for your order, consider the chosen processing and shipping options: - For **Eco Delivery**, expect processing within 2-3 business days and delivery within an additional 5-7 business days, totaling 7-10 business days from order placement. - For **Standard Delivery**, orders are processed in 1-2 business days and take 1-5 business days for delivery, totaling 2-7 business days. - For **Prio Delivery**, the quickest option, orders are processed in 0-1 business days and delivered within 1-3 business days, totaling 1-4 business days. Note that orders placed before 2 PM CET are usually processed the same business day. Delivery times might vary based on your location and selected carriers among UPS, DHL, FedEx, and others. If your items are out of stock, you will receive an email with an updated delivery date. Keep in mind any customs and local regulations if you are ordering from outside the Schengen Area, as they can affect delivery times.

Shipping costs are calculated based on a percentage of the total item value before any discounts. For Eco Delivery, the charge is 3%, Standard Delivery is 4%, and Prio Delivery is 5%. However, a minimum shipping cost of EUR 2.95 applies to all orders. The exact shipping charge is automatically calculated and displayed at checkout before you confirm your order.

Yes, you can track your order. After placing your order, it will be processed generally within one to three business days. Once dispatched, the delivery typically takes between one to seven business days depending on the shipping method and your location. You will receive a confirmation email with tracking details once your order is shipped, allowing you to monitor its progress until it reaches you. Please ensure your contact information is correct to receive timely updates. For further assistance or specific queries, you can visit our customer service page.

Yes, we offer international shipping. However, please be aware that if you're located outside the European Union, additional duties, taxes, or fees might be applicable, as imposed by your local customs or tax authorities. These are the responsibility of the consumer. Additionally, we provide multiple delivery options such as Eco Delivery, Standard Delivery, and Prio Delivery, each with varying processing and delivery times. You can choose your preferred method during checkout. If you have any specific requirements or questions on potential customs costs, we recommend checking with your local customs offices before placing an order.

If your package is delayed, first check the tracking number through your carrier's platform to get the most recent update on your shipment’s status. If the carrier cannot provide a satisfactory solution, reach out to our customer service team. They can assist you further by initiating a claim with the carrier, helping to resolve the issue and get your package to you as soon as possible. Your patience and understanding are greatly appreciated while we work to ensure your order is delivered promptly.

Yes, you can change your shipping address after placing an order, but only if your order has not yet been fulfilled. To do this, log into your account on our website and update the address. If you face any issues, you can try canceling the order and placing a new one with the corrected address. Once an order is fulfilled, you cannot directly change the address. In this case, please contact the carrier for assistance.

Unfortunately, our shop does not offer free shipping on any orders. Shipping costs will be calculated and applied during the checkout process based on factors such as delivery location, size, and weight of the items. This ensures transparency and convenience in handling delivery charges.

If you're not home to receive a delivery, the carrier will typically attempt a second delivery. Alternatively, they might leave a notice with instructions for rescheduling the delivery or picking up the package from a nearby location. Certain carriers may also allow you to authorize the delivery to be left at a secure location around your home if no signature is required. It's advisable to contact the carrier directly or check their website for specific instructions and options regarding missed deliveries.

To determine if an item is eligible for expedited shipping, you can choose from three delivery options during checkout: Eco Delivery, Standard Delivery, and Prio Delivery. Prio Delivery is the expedited option, with processing within 0 to 1 business days and delivery in 1 to 3 business days. Check that the faster Prio Delivery option is available for your item and ensure that it fits within your desired timeframe. Note that carrier availability and service might affect your selection.

We use several renowned carriers for your shipping needs, including UPS, DHL, FedEx, GLS, Hermes, PostNord, and Cargoboard. The carrier selected for your order will depend on the delivery option you choose—Eco, Standard, or Prio Delivery—and your delivery address. Rest assured, all our logistics partners are carefully chosen for their reliability and efficiency.

Unfortunately, in-store pickup is not available. All orders are shipped directly to the address you provide during checkout. Please ensure to select the delivery option that best suits your needs.

Yes, Saturday or weekend delivery is available, but it depends on the carrier used. Delivery options during checkout, like Eco, Standard, and Prio Delivery, offer different timings, and the actual delivery by carriers such as UPS, DHL, or FedEx might include Saturdays. Always check specific carrier terms for exact availability.

Shipping costs are calculated based on a percentage of the total item value before discounts. Eco Delivery is charged at 3%, Standard Delivery at 4%, and Prio Delivery at 5%. Regardless of the total order value, there's a minimum shipping cost of EUR 2.95. Final delivery costs are automatically calculated during checkout.

If your shipment is damaged or lost, go to the account section of our website and initiate a return by selecting the appropriate reason. Our claims department will reach out to you for any additional information needed.

Yes, an eco-friendly shipping option is available. You can choose "Eco Delivery" during checkout. It has a processing time of two to three business days and a delivery time of five to seven business days. Eco Delivery is charged at 3% of the total item value before discounts, with a minimum shipping cost of EUR 2.95.

When shipping internationally, customs fees might apply to your order. Buyers outside the Schengen Area are responsible for any customs and declaration costs, which can include import duties, taxes, and additional fees charged by local customs authorities. These costs are not covered by the seller and will be your responsibility. To avoid surprises, consult your local customs office for information on potential charges before placing an order. Please note that customs-related delays and expenses are not the responsibility of the seller.

If your package gets lost during transit, rest assured that the risk of accidental loss or damage passes to you only upon successful delivery. Until that point, we are responsible for the package. If your package is lost, we will initiate a formal investigation with the carrier. Upon confirmation of the loss, we will either send a replacement item or issue a full refund, depending on your preference. Please contact our customer service team as soon as you suspect a loss, so we can address the issue promptly.

We cannot deliver to PO Box addresses. We need a physical address to ensure safe and timely delivery of your order.

We currently do not offer same-day delivery. Orders placed before 14:00 (2 PM CET) are processed the same business day, with delivery typically ranging from one to seven business days depending on the shipping method chosen. Please select the Prio Delivery option for the fastest service, usually delivered in one to three business days after processing.

We offer three shipping methods to suit your needs: 1. **Eco Delivery**: Typically processed in 2-3 business days with a delivery timeframe of 5-7 business days. 2. **Standard Delivery**: Processed in 1-2 business days, reaching you in 1-5 business days. 3. **Prio Delivery**: Our fast option, processed in 0-1 business days and delivered within 1-3 business days. Each option uses reliable delivery partners like UPS, DHL, or FedEx, ensuring your package arrives safely.

We're here to ensure your shopping experience is smooth, including returns! If you're not satisfied with a purchase, returns are accepted within 90 days from when you receive your order. Here's a simple breakdown on how to initiate a return or an exchange and receive your refund: 1. **Visit the Return Portal**: Head to our website and navigate to the 'Account' section to access the return portal—no need to have an account. 2. **Select Items**: Choose which item(s) you want to return and share your reason for the return. 3. **Approval & Shipping Label**: We'll review your request, and once approved, you'll receive a prepaid return shipping label via email. 4. **Pack & Ship**: Securely pack your item(s) in their original packaging, attach the shipping label, and send them back to us. 5. **Receive Refund/Exchange**: Once we get your return and assess it, the exchange process kicks off, or a refund is issued back to your original payment method. When returning for a refund, a small deduction (3% of the product’s original value) covers handling, inspection, and prepaid return shipping – but not if you're exchanging. Refund processing generally takes around 5–10 business days after we've received your return. Rest assured, for returns related to defective items or errors on our part, shipping costs are on us. Remember, your right to cancel applies from the moment you order up to 90 days post-delivery, provided the return process is initiated before this deadline. Also, kindly keep returned items in their original condition, as damage or missing packaging might affect your refund.

You have 90 days from when you receive your order to return an item. Remember to submit your return request through the return portal on our website before the 90-day period ends to qualify for a refund or exchange.

No, you don't need a receipt to make a return. You can initiate the return process through the Return Portal on the website, even without an account. Just select the items to return or exchange, and follow the steps provided.

Unfortunately, items purchased online cannot be returned in-store. If you wish to return or exchange an item, please use our Return Portal on our website. Log in to your account, choose the items you wish to return, and follow the instructions to complete the process online. A return shipping label will be provided once approved.

Custom or made-to-order products are non-returnable. These include items that are manufactured specifically to the customer's specifications or tailored to personal needs. Once the manufacturing process has begun, such items cannot be cancelled or returned.

Yes, you will have to pay for return shipping as a 3% deduction of the product’s original value is applied to the refund amount to cover handling, inspection, and prepaid return shipping, unless the product is returned for an exchange or if the return is due to a seller error, such as a wrong or defective item.

To initiate a return, simply log into your account on our website or access the Return Portal directly. Once logged in, select the items you'd like to return or exchange, providing a reason for your return. Our team will review your request, and once approved, you'll receive a return shipping label via email. Carefully pack the items in their original packaging, attach the return label, and ship them back. Once we receive and inspect your return, a refund or exchange will be processed according to your original payment method. Returns are accepted within 90 days of receiving your order, with a 3% deduction for return shipping costs unless the item is exchanged. Refunds take about 5-10 business days to process after the return is received.

Absolutely, you can exchange an item instead of returning it. To initiate this process, simply visit our Return Portal, sign in, and select the items you'd like to exchange. Once approved by us, pack the item in its original packaging and use the return shipping label we provide. After the item is received and inspected, your exchange will be processed. Remember, exchanging an item doesn't incur the 3% deduction that applies to returns for refunds. Just ensure your exchange request is within 90 days of receiving the order.

The processing time for returns is typically 5–10 business days after we receive your returned item. Once we have inspected the return, the exchange will be initiated or a refund will be issued to your original payment method. Additionally, once a return or refund is resolved and closed, the refund process will start within 2–3 business days. After initiation, expect another 1–2 business days for the funds to reflect in your account, depending on your bank or payment provider.

If you received a damaged or defective item, please visit the account section on our website and initiate a return. Make sure to select the reason for the return as "damaged or defective." Upon receiving your request, our claims department will contact you for additional information to process your return efficiently. After approval, you will receive instructions on sending the item back. Kindly keep your item packed in its original packaging if possible. Once we've received and checked the item, either an exchange will be arranged, or a refund will be processed to your original payment method.

Yes, you can return a gift you received. Simply contact customer service who will guide you through the process. If you aren't the buyer, a store credit will be issued to you instead of a refund. Returns for gifts follow the same procedure as other returns, need the item to be returned within 90 days, and can take 5-10 business days to process once received. The cost to return the item, including handling and inspection, will result in a 3% deduction from the original item value unless it's an exchange.

No, we do not offer free returns. To cover handling, inspection, and prepaid return shipping, a deduction of 3% of the product’s original value is applied to the refund amount unless the return is for an exchange.

Yes, even final sale items can be returned. You can initiate the return process by visiting our Return Portal, selecting the item you'd like to return (providing a reason), and then receiving store approval along with a return shipping label. After we receive and inspect your return, exchanges will be initiated, or a refund will be issued to your original payment method. A 3% deduction covers handling and shipping, unless it's for an exchange. Returns are accepted within 90 days from the date of purchase.

There are no specific special instructions mentioned for returning large or bulky items. The general return process is applied to all items, which includes initiating a return via the Return Portal, obtaining approval, receiving a shipping label, and sending the items back. For large items, ensure they are well-packaged to avoid damage during transit. If the item is particularly heavy or unwieldy, consider assistance to ensure safe transport to the shipping facility.

After you initiate a return by selecting items on our return portal and our team approves it, you will receive a return shipping label via email. Once your returned items are received and inspected, the refund or exchange process will begin. You will be notified via email of the completion of your return process. Expect your refund within 5-10 business days after we receive the return. Refund initiation typically occurs within 2-3 business days after your return is resolved. Funds may take an additional 1-2 business days to appear in your account, depending on your bank or payment provider.

Returns are accepted within 90 days from the date your order was received. If the return is not due to any defect or error from us, a deduction of 3% from the product’s original value will be applied to cover handling, inspection, and prepaid shipping. The return process should be initiated online through our Return Portal on our website. Once your return is approved and processed, refunds will be issued to the original payment method used during purchase. Refund processing usually takes 5-10 business days after the item is received and inspected. In some cases, refunds can also be processed as store credit. Shipping costs are non-refundable unless the return is due to our error or a defective item. For exchanges, the 3% handling fee is waived. If you have further questions or need to initiate a return, kindly visit our website or contact our customer service.

It typically takes 5–10 business days to process a refund after we receive your return. Once your return is inspected and approved, we'll initiate the refund within 2 to 3 business days. Afterward, please allow an additional 1-2 business days for the funds to appear in your account. Processing times might vary depending on your bank or payment provider.

Yes, you can get a refund without a receipt. All you need is your order number. Simply visit the Return Portal on the website, sign in or proceed without an account, and select the items you wish to return. Provide the required information, and after approval, you will be emailed a return shipping label. Once the returned item is inspected, your refund will be processed to your original payment method.

The original shipping costs are not refundable unless the return is due to a mistake by us or a defect with the product.

To request a refund, there's no need to submit a request manually. Refunds are processed automatically once a return or claim is approved, or if any other reason that necessitates a refund occurs. To start a return or an exchange, simply visit our Return Portal through your account on our website (no account needed to initiate), select the items for return, and follow the provided steps. Once we approve your request, you'll receive a return label. Make sure to return the items within 90 days of receiving your order. Once we receive and inspect your returned items, we'll process your refund to the original payment method, usually within 10 business days. If your original payment method is unavailable, we might arrange a bank transfer. Please note, a deduction of 3% might be applied for handling costs unless the return is for an exchange. Shipping fees are non-refundable unless the return is due to a defect or our error.

You are eligible for a refund in the following situations: 1. **Return or Exchange**: You can initiate a return or exchange through our Return Portal. Select the items you wish to return or exchange, and our team will review your request. If approved, you will receive a return shipping label. The refund will be processed once the items are received and inspected. 2. **Defective Products**: If products are defective, you're eligible for a full refund or exchange once you return the item. 3. **Order Cancellation**: You can cancel an order at no cost if it hasn't been fulfilled. In this case, your payment authorization will be released. 4. **Return Window**: Ensure you return items within 90 days of receipt. After approval, refunds can take 5-10 business days to process. Remember, the refund will be processed to your original payment method, less a charge for postage unless it's an exchange or due to a defective item. If original payment methods are unavailable, we can arrange alternative refunds.

Yes, you can get a full refund for sale items, but not the entire amount. The refund policy for sale items is the same as for regular items. You have a 90-day return window, and a 3% fee is deducted from the product’s original value for handling, inspection, and prepaid return shipping. The refund will be issued to your original payment method, minus the initial shipping cost, unless the return is due to an error or defect.

If you received a defective product, first visit your account section on our website and initiate a return by selecting the appropriate reason. Our claims department will reach out to you for further assistance and may ask for more information or documentation regarding the defect. Once approved, you will receive a return shipping label to send the item back. After we inspect the returned product, we'll proceed with either an exchange or a refund, according to your preference. Transactions will be carried out using the original payment method and refunds will be processed as quickly as possible.

There isn't a specific timeframe to request a refund because refunds are automatically processed after a return or claim is approved. However, you must initiate a return or claim within 90 days from the date your order was received to be eligible for a refund. Once the return is processed and approved, a refund will be issued to your original payment method.

Refunds for returns are processed directly to your original payment method. If the original method is no longer valid, alternative arrangements like a bank transfer will be made. Refunds typically appear in your account within 1 to 2 business days after initiation but note the original transaction method is preferred for secure and traceable processes. Store credits are provided only if specifically agreed upon.

If you received an item as a gift and want to return it for a refund, reach out to our customer service team for assistance. If you're not the one who purchased the item, we will offer you store credit in return. The entire process is straightforward and guided by our support.

Yes, there is a restocking fee for returned items. A deduction of 3% of the product’s original value is applied to the refund amount for handling, inspection, and prepaid return shipping costs. However, this fee does not apply if the return is for an exchange.

Yes, you can exchange an item instead of getting a refund. To do so, follow the return and exchange process by visiting our Return Portal and selecting the item you'd like to exchange. Once approved, use the provided shipping label to return your item. After inspection, we'll initiate the exchange for you. Note that there is no deduction of the 3% handling fee for exchanges, unlike refunds.

If you haven't received your refund, please ensure that 5-10 business days have passed since the return was received. If this time frame has passed and you still haven’t got your money back, you can take these steps: 1. Verify that the return has been delivered and processed. You can do this by checking the tracking information and contacting our customer service to confirm the return status. 2. Make sure there’s no issue with the original payment method. Remember that refunds are issued to the original payment method used at purchase. 3. Confirm with your bank or credit card provider, as processing times can vary depending on their policies. For further assistance, feel free to contact our customer service team directly via email or through our website. We’re here to help!

Refunds for digital products and services are typically not available unless required by law or specified otherwise in the store's terms and conditions. Digital goods, once downloaded or accessed, can often be used immediately and are less straightforward to return compared to physical items. However, if a digital product is defective or there was an error in delivery, contact customer service for assistance. Please refer to the specific store's refund policy for detailed information on your purchase and eligibility.

Our webshop accepts a variety of payment methods for your convenience. You can use major credit and debit cards such as Visa, Mastercard, American Express, Maestro, and UnionPay. We also support digital wallets like Shop Pay, Apple Pay, and Google Pay for secure transactions. Additionally, PayPal and bank transfers are available during checkout. Choose the option that best suits you while enjoying a seamless shopping experience.

Yes, your payment information is secure. Our website uses Shopify Payments as a payment gateway, offering various secure payment methods such as credit and debit cards (Visa, Mastercard, American Express), and wallets like Shop Pay, Apple Pay, and Google Pay. Shopify ensures that all transactions are PCI DSS compliant, using SSL encryption to protect your data. Additionally, we never store full credit card details on our servers. For more information, you can refer to the Shopify Privacy Policy or the specific privacy policies for Apple Pay and Google Pay.

Unfortunately, our website does not currently support using multiple payment methods for a single transaction. You can choose from a variety of secure payment options, including credit or debit cards and digital wallets like Shop Pay, Apple Pay, and Google Pay, each processed safely through Shopify Payments. If you need to use more than one payment method, consider purchasing smaller amounts separately. Feel free to contact our support team if you have more questions or need further assistance.

Unfortunately, we do not offer installment payment plans at this time. However, we accept major credit and debit cards including Visa, Mastercard, and American Express, along with digital wallets such as Shop Pay, Apple Pay, and Google Pay for all transactions.

Once an order is placed, it is usually not possible to change the payment method. You may attempt to cancel the order if it hasn’t been processed and place a new one using your desired method. However, it’s best to contact our support team for specific assistance regarding your order.

If your credit card is being declined on our webshop, there could be several reasons: 1. **Card Type**: Ensure your card is one of our accepted types (Visa, Mastercard, American Express, Maestro, UnionPay). 2. **Data Accuracy**: Double-check that the card details—number, expiry date, and CVV—are entered correctly. Ensure billing address matches the address registered with your card issuer. 3. **Sufficient Funds and Limits**: Confirm you have sufficient funds and have not exceeded your card’s transaction limit. 4. **Bank Alerts**: Your bank might flag the transaction as suspicious, especially if it’s a large amount or an international purchase. Contact your bank to authorize the transaction. 5. **Technical Issues**: Occasionally, technical issues or maintenance by the payment gateway can cause declines. You might try again later or switch payment methods. 6. **Fraud Suspicion**: If suspected fraud triggers a decline, contact customer support for guidance. If you've checked these and still face issues, consider using a different payment method, like PayPal or wallets such as Shop Pay, Apple Pay, or Google Pay. Our customer support team is available to help resolve any persistent issues.

Yes, we accept international credit cards. You can easily make payments using Visa, Mastercard, American Express, and other major credit and debit cards through Shopify Payments.

To use a gift card or promo code, simply add items to your cart and proceed to checkout. You'll find an option for entering your gift card or promotional code during the payment step. Enter the code in the designated field, and click apply to update your total. Your discounted total should reflect immediately in your order summary before you complete the purchase. If the code doesn’t work, double-check for errors or expiry issues, or contact our support for help. Happy shopping!

You will be charged immediately upon order fulfillment. Once you complete your order and payment is processed, the charge will be made. Keep in mind that if your payment is not successful, your order will not proceed, and you may need to try another payment method. The payment options available will be displayed during the checkout, and more information about payment methods and security can be found through the provided links to privacy policies.

When you place an order, tax is calculated based on your shipping address. Our prices already include the statutory Value Added Tax (VAT), and any additional taxes or fees will normally be applied during checkout. For international deliveries, you might incur additional duties or taxes imposed by local authorities, which are not included in our prices and are your responsibility to check and pay.

Refunds must be processed using the same payment method initially used for the purchase, or can alternatively be provided as store credit. Unfortunately, it is not possible to switch a refund to a different method of payment, like from a credit card to a bank transfer.

We currently do not offer any specific discounts or incentives linked directly to payment methods or schedules. All prices listed in our webshop are the final prices, inclusive of VAT, and any applicable fees. While we do not have direct payment incentives, please continue to check our site for any potential future promotions or special offers that might be available.

We currently do not offer gift wrapping services for purchased items on our webshop. However, we strive to ensure your purchasing experience is top-notch, and our items come beautifully boxed, making them great for gifting. For any special requests or additional assistance, feel free to reach out to our customer support team.

There are no additional fees for using specific payment methods on our webshop. Prices include all applicable taxes and fees unless otherwise explicitly stated. Shipping costs are calculated separately and depend on delivery location, size, and weight of items. Some payment methods facilitated by our payment gateway, Shopify Payments, include Visa, Mastercard, Apple Pay, and Google Pay. Enjoy transparent pricing with no hidden charges for your payment preferences.

Carefully pack the items in their original packaging. Ensure they are secure to prevent damage during shipping. Attach the return shipping label, which you received via email after your return was approved.

Unfortunately, returns are accepted only within 90 days from the date your order was received. If the return window has closed, we cannot process a return or exchange for that item.

To return an international order, log into your account and follow these easy steps: go to the Return Portal at https://{{store_name}}.com/account and sign in; select the items for return or exchange and provide a reason; await store approval and receive your return shipping label via email; pack the items in original packaging and attach the label; once received and inspected, either an exchange will be processed or a refund issued to your original payment method. Note that returns are accepted within 90 days, with a processing time for refunds of 5–10 business days. A 3% deduction applies unless returning for an exchange.

There are no items mentioned that cannot be returned under any circumstances. The return policy allows for both defective and non-defective products to be returned or exchanged.

Yes, you can receive a partial refund for an item that's slightly damaged, but this decision depends on the claim department's assessment after the claim process. If you're considering this option, it's best to reach out to customer service to start a claim and provide the necessary details and possibly photos of the damage for evaluation.

Yes, you can request a refund if you’re dissatisfied with your purchase. Simply initiate the return or refund process online or by contacting our customer service within the required time frame. Ensure all conditions are met, such as returning the product in its original condition, and your refund will be processed to the original payment method within 2-3 business days after the case is resolved. Note that a 3% fee is deducted for handling and shipping on returns unless it's an exchange. Original shipping costs are non-refundable unless it's our error or a defective item. For any more details, please see our full return and refund policy on our website.

If you believe the refunded amount you received is incorrect, the first step is to verify the refund details. Ensure that the deduction of 3% for handling, inspection, and prepaid return shipping has been accurately applied, unless your return was for an exchange. If shipping costs were not refunded, note that they are typically non-refundable unless the return was due to an error on our part, such as a wrong or defective item. If after checking these details you still believe there's an error, please contact our customer service for further assistance. Provide your order number and any relevant details to expedite the resolution process. You can find contact details and initiate further action through the customer service section on our webpage.

Yes, we offer order customization options for products that are manufactured specifically to your specifications or clearly tailored to your personal needs. These customized or made-to-order products are not eligible for withdrawal or return once the manufacturing process has started. If you have specific customization needs, please contact our customer service for more information on how we can assist you.

Unfortunately, once an order is placed, you can't add items to it. You can either place a separate order for the additional items or cancel your original order and submit a new, complete order.

If you receive the wrong item, go to the "Account" section on our website and initiate a return. Choose the correct reason for the return, and our claims department will get in touch with you for further details.

If you receive duplicate orders by mistake, please contact our customer support team as soon as possible. They will assist you in resolving the issue, whether it's by canceling the duplicate order or arranging a return if necessary. Be sure to have your order details handy to expedite the process. We apologize for any inconvenience this may cause.

We do not offer gift receipts or discrete packaging. However, rest assured that our shipments do not include any documents that might reveal their contents.

We currently do not offer a loyalty program or rewards system.

Scheduling a delivery date is possible once the order has been fulfilled, but this needs to be arranged directly with the carrier.

Yes, alternative pickup locations may be available depending on the carrier. Please contact the carrier after fulfillment for more details.

We currently do not offer a price match guarantee.

Yes, you can cancel your order before it is fulfilled, and the payment hold will be automatically released.

If your promo code isn't working, first ensure that it's entered correctly, without any typos or extra spaces. Check the promotion's terms and conditions to confirm that your purchase meets all requirements, like the expiration date or minimum spend. If everything seems correct but it's still not working, try refreshing the page or clearing your browser's cache. If problems persist, contact customer support for assistance.

Is there a minimum order amount for using a promo code? It depends on the promo code. Apply the code during checkout to see if a minimum order amount applies.

Yes, your shipment is automatically insured for loss or damage.

We currently do not offer a subscription service for regular deliveries. If you have any other questions, feel free to reach out!

No, there are no special discounts for students, military, or seniors at this time.

Our products are carefully packaged using eco-friendly materials to ensure minimal environmental impact while maintaining the integrity and quality of your purchase.

To update your account information or preferences, please log in to your account on our website. Once logged in, navigate to the account settings or profile section where you can make the necessary changes. If you encounter any difficulties, feel free to reach out to our customer support team for assistance.

Yes, you can access your past orders and order history through your account on our website. Simply log in, navigate to the "Order History" section, and you'll find all your previous purchases listed there. If you need further assistance, feel free to reach out to our customer support.

We do not have any physical store locations at this time, we're exclusively online to offer you the best selection and convenience.

Unfortunately, whether you can apply multiple promo codes on a single order depends on the specific policies of the webshop you're purchasing from. To find out, head to the checkout page and try applying the codes you have.